Already have an HP account? The Virtual Agent is currently unavailable. If these steps fail to make Windows recognize the drive, the USB port is bad or configured incorrectly or the drive is bad. One person found this helpful. I was able to install the software successfully on my HP desktop computer by double clicking “setup” within the folder titled “PMD. There’s a problem loading this menu right now.

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Any warranty support needed would be completed by the reseller that sold the product. Warranty removed from product: The Virtual Agent is currently unavailable. Europe, Middle East, Africa. Learn more about HP’s privacy gp. See your browser’s documentation for specific instructions. Loading recommendations for this item Be sure to slide it in the right way up. However, when I tried to use the installed software to back up some files to the external hard ud0000, a “Product Registration” screen came up that said that the backup software was already registered, but the screen would not let me cancel the registration, register the software again, remove the registration screen, or even access the backup program.

May be that is dh0000 too much. Perhaps this happened to some of the people that reported ‘bad’ drives! Product information Package Dimensions 9.


One may be a memory card reader or other mass storage drives. The assigned letter depends on other storage devices connected to your computer.

The “setup” file within the “PMD” hv0000 came up on the screen but provided nothing to click on to install the backup software or the software User’s Guide. During formatting the disk status displays as Formatting. Modify your browser’s settings to allow Javascript to execute. OK – I have owned it for about two years, but after 14 months it started making the grinding sounds from the rear fan that seem far too common with these HP media drives.

Do not force the drive into the bay; it should slide easily into the bay. Please try your search again later. I tried all kinds of procedures to remove the registration screen and to access the software.

HP Personal Media Drives – Product Specifications

See all 95 reviews. To avoid hardware damage and data loss, always disconnect your HP Personal Media Drive safely when it is not saving or transferring data. Check to see if the drive is on. Double-click the Safely Remove Hardware icon in the system tray at the bottom of the desktop. I pull a monthly backup and then pull hs0000 drive for separate storage until the next backup time.


HP Personal Media Drives | HP® Customer Support

See offer for details. If the Safely Remove Hardware function does not allow you to disconnect the drive safely, close all open software programs and documents, and try again. Click Disk Management located under Storage. Customers also shopped for. Get to Know Us.

HP Personal Media Drive 300gb

Alexa Actionable Analytics for the Web. Since I am unable to use the jd0000 software on my notebook computer, I uninstalled it on that computer. I made my selection based on the good reviews for this drive. If you have data you want to keep, back up the data before deleting the partition. Drive can not be found in Windows Use the following steps to make the drive appear in Windows.